Enterprise Terms of Service
Effective date: July 2026 · Questions? sales@wemacx.com
1. Definitions & Scope
"Platform" means the Wemacx enterprise contact centre software and associated APIs, SDKs, and managed services. "Enterprise Client" (or "Client") means the company executing a Wemacx Order Form or Master Services Agreement. "Authorised Users" means agents, supervisors, and administrators designated by the Client. These Terms govern all use of the Platform and supersede any prior agreements unless otherwise expressly stated in a signed Order Form.
2. Software Usage Rights
Subject to payment of applicable fees and compliance with these Terms, Wemacx grants the Client a non-exclusive, non-transferable, limited licence to access and use the Platform for the Client's internal business operations. The Client shall not: (a) sublicence or resell Platform access without written consent; (b) reverse-engineer or extract proprietary algorithms; (c) use the Platform for any unlawful purpose or in violation of applicable regulations; (d) share login credentials across multiple Authorised Users.
3. Mission-Critical Uptime & SLAs
Wemacx commits to 99.999% monthly platform availability (excluding scheduled maintenance). For enterprise clients with enhanced SLA agreements, 99.999% availability is available. In the event of SLA breach, service credits are issued per the schedule in the applicable Order Form. Credits are the Client's sole remedy for availability failures. Wemacx will provide advance notice of scheduled maintenance windows via the platform status page.
4. Data Integrity & Security
Wemacx implements industry-standard security controls including AES-256 encryption at rest, TLS 1.3 in transit, SOC2 Type II certification, and quarterly penetration testing. The Client is responsible for the accuracy and legality of data uploaded to the Platform. Wemacx processes personal data only as instructed by the Client per our Data Processing Agreement (DPA), which forms part of these Terms for clients subject to GDPR or equivalent regulations.
5. Liability & Indemnification
To the maximum extent permitted by law, Wemacx's aggregate liability for any claims arising under these Terms shall not exceed the fees paid by the Client in the 12 months preceding the claim. Neither party shall be liable for indirect, incidental, or consequential damages. The Client shall indemnify Wemacx against claims arising from the Client's unlawful use of the Platform, violation of these Terms, or infringement of third-party rights through content uploaded to the Platform.
6. Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles. Disputes shall be resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, with proceedings conducted in English in Bangalore, Karnataka. Either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.
7. Contact
For contractual enquiries, legal notices, or terms questions: sales@wemacx.com · +91 80 3730 7830.