Turn Every Claim Into a Trust Moment
From first notice of loss to final settlement — Wemacx powers compliant, empathetic, omnichannel insurance CX that builds policyholder loyalty at scale.
Faster Claims Resolution
Increase in Policy Renewals
Uptime During Claim Surges
Compliance-First. Empathy-Always.
Insurance policyholders call at their most stressed moments. Wemacx ensures every interaction — claim, renewal, or complaint — is handled with accuracy, speed, and full regulatory compliance across voice, WhatsApp, SMS, chat, email, and social.
First Notice of Loss (FNOL)
AI-guided FNOL capture across voice and WhatsApp — structured data collection, document upload, and instant claim number generation.
IRDAI-Compliant Interactions
Automated disclosure playback, consent capture, and interaction logging for full IRDAI audit compliance across all channels.
Automated Claims Triage
Natural language understanding classifies claim type, severity, and fraud risk in seconds — routing to the right adjuster instantly.
Fraud Detection AI
Real-time pattern analysis flags suspicious claim patterns mid-interaction. Alerts routed to SIU teams with full interaction transcript.
Renewal Outreach Automation
Outbound reach and WhatsApp campaigns reach policyholders before renewal dates — with personalised offers based on claim history.
Health & Life Claims
Empathetic, structured workflows for health and life claim interactions — with family member authentication and hospital coordination.
SLA Breach Prevention
Live SLA monitoring across all claim queues. Automated escalation to senior adjusters before breach — not after.
Omnichannel Policy Support
Policyholders switch from WhatsApp to voice mid-claim with full context preserved. No re-explanation. No frustration.
Auto-Claim Summarisation
AI generates structured claim summaries after each interaction — reducing adjuster wrap-up time by up to 70%.
Every Insurance Segment. One Platform.
Motor Insurance
Accident FNOL via WhatsApp photo upload. Surveyor dispatch alerts via SMS. Repair status updates across chat and email.
Health Insurance
Pre-authorisation requests, cashless claim approvals, hospital coordination — all routed intelligently across voice and WhatsApp.
Property Insurance
Site survey scheduling, contractor coordination, and reinstatement status updates via SMS, email, and Voice Intelligence.
Travel Insurance
Disruption-triggered auto-FNOL initiation. Baggage loss claim via WhatsApp. Emergency medical coordination via voice.
Life Insurance
Policy surrender, nomination changes, maturity intimation, and beneficiary payout coordination across all channels.
Commercial Insurance
Multi-stakeholder claim coordination, broker updates, and legal hold notifications across email, voice, and secure chat.
Insurance Industry Compliance Certifications
