Drive Customer Experience at Every Mile
From test drive booking to roadside assistance — Wemacx powers the full automotive customer lifecycle across voice, WhatsApp, SMS, chat, email, and social for OEMs, dealer networks, and fleet operators.
Increase in Test Drive Conversions
Reduction in Service Desk Wait Times
Faster Roadside Assistance Response
One Platform for the Entire Vehicle Ownership Journey
The automotive customer journey spans years. Pre-sales enquiries, test drives, finance, delivery, service, warranty, insurance, resale, and the next purchase — Wemacx manages every touchpoint across all channels without losing context.
Test Drive Scheduling
AI bot handles test drive bookings via WhatsApp, web chat, and voice — synced to dealer calendars in real time. No manual coordination.
Service Appointment Automation
Automated service due reminders via WhatsApp and SMS. Self-service booking via voice bot or chat. Confirmation and follow-up all automated.
Roadside Assistance AI
Inbound voice AI triages breakdown calls, captures location, and dispatches assistance — with live status updates to the customer via WhatsApp.
Finance & Insurance Cross-Sell
AI co-pilot surfaces relevant finance, insurance, and accessory offers to sales advisors at the right moment in the conversation.
Vehicle Health Alerts
Proactive outbound WhatsApp and SMS alerts for recall campaigns, software updates, and preventive maintenance — at scale across entire vehicle populations.
Dealer Network Intelligence
Centralised visibility across all dealer touchpoints. One dashboard for OEMs to monitor CX quality, response times, and resolution rates nationally.
Multilingual Regional Sales
Voice Intelligence and WhatsApp engagement in 20+ languages for dealerships across diverse language markets — no English required.
Owner Loyalty Programmes
Automated anniversary greetings, service milestone rewards, loyalty tier updates, and referral campaigns across WhatsApp and email.
Fleet & Corporate Sales
Dedicated high-volume workflows for fleet procurement teams — quotation coordination, delivery scheduling, and service SLA management.
Passenger Cars to Commercial Vehicles. EVs to Fleet.
OEM Customer Engagement
End-to-end owner lifecycle — from pre-sales lead nurturing to service reminders, recall management, and loyalty programmes across all channels.
Dealer Networks
Unified CX standards across multi-brand, multi-location dealer networks. Centralised oversight. Localised execution. Every dealer, one platform.
Electric Vehicles
EV-specific CX: charging network support, range anxiety resolution, software update notifications, and home charging installation coordination.
Fleet Management
Enterprise fleet operators get dedicated service queues, predictive maintenance alerts, driver behaviour notifications, and multi-vehicle warranty tracking.
After-Sales & Service
Workshop appointment automation, parts availability alerts, job card status updates, and post-service NPS collection — all via WhatsApp and SMS.
Insurance & Finance Partners
Tight integrations with automotive finance and insurance partners for seamless documentation, approval notifications, and claim coordination.
Built for Distributed Networks at Scale
Managing CX across thousands of dealer touchpoints with consistent brand standards and real-time visibility is uniquely hard. Wemacx was designed for exactly this — distributed complexity with centralised control.
Automotive Industry Certifications
