Your Field Force, Finally Visible
End-to-end field agent management with live location, smart task routing, and digital visit capture — every field visit lands in the same customer timeline as your voice, WhatsApp, and chat interactions.
Faster average field-visit completion
Visit-level digital audit trail
GPS tracking on every field agent
One App for Every Agent Working Outside Your Office
Field sales reps, service technicians, collections agents, and verification staff all work the same way — moving between locations, capturing information on the ground, and reporting back. Field Force CRM replaces paper, spreadsheets, and disconnected tracking apps with one purpose-built system that plugs directly into your Wemacx customer record.
Live Location Tracking
See every field agent's real-time position on a live map — verify visit timing, optimise territory coverage, and answer instantly when a customer asks where their agent is.
Smart Task & Route Assignment
Auto-assign the nearest available agent to a new task and generate the most efficient multi-stop route — cutting windshield time and fitting more visits into every working day.
Digital Visit Forms
Replace paper visit reports with configurable digital forms — capture photos, e-signatures, GPS-stamped timestamps, and structured data on every single visit.
Geofenced Check-In / Check-Out
Automatic check-in and check-out the moment an agent enters or leaves a customer's geofenced location — no manual timesheets, no disputed visit claims.
Attendance & Expense Capture
Field attendance, mileage, and expense claims captured in the same app agents already use for visits — approved by managers from a single dashboard.
Manager Command View
Supervisors see every agent, every task, and every SLA-breach risk on one live dashboard, with automatic alerts the moment a visit runs late.
Unified Customer Timeline
Every field visit appears alongside that customer's calls, WhatsApp messages, and emails in the same Wemacx interaction history — nothing is siloed.
Offline-First Mobile App
Agents working in low-connectivity areas keep going — visit forms, check-ins, and photos queue locally and sync automatically the moment signal returns.
Field Performance Analytics
Visit completion rates, average time-on-site, first-visit resolution, and territory coverage — reported alongside your existing Wemacx analytics.
A Fully Multi-Tenant Application
Field Force CRM runs on Wemacx's secure multi-tenant platform. Your organisation gets its own isolated tenant — agents, territories, forms, and visit data are never visible to another client — without provisioning or maintaining dedicated servers.