Authenticate in Seconds. Not Security Questions.
Voice biometrics, face recognition, and liveness detection authenticate agents and customers within your own security perimeter — replacing shared passwords and five-question identity checks with a match that takes seconds.
Average authentication time
Voice and face match accuracy
Passwords shared between agents
Identity Verification That Doesn't Interrogate the Customer
Security questions frustrate legitimate customers and rarely stop determined fraud — most answers are guessable, phishable, or already leaked. Biometrics & Auth replaces that friction with voiceprints, face matching, and liveness checks that verify identity in the background, for both the agent logging in and the customer calling for support.
Voice Biometric Authentication
A rolling voiceprint verifies the caller passively during natural conversation, or actively with a short phrase — no security questions, no waiting.
Face Recognition
Match a live camera frame against the reference photo captured at onboarding or an enrolled government ID — for video support, callbacks, or supervisor-approved high-risk transactions.
Liveness Detection
Anti-spoofing checks distinguish a real, present person from a photo, video replay, or deepfake attempt before any match is accepted.
Agent Biometric Login
Replace shared logins and easily-forgotten passwords with voice or face login for agents — every desktop session tied to a verified individual.
Customer Identity Verification
Skip the five security questions. Returning customers are verified by voice, face, or a quick name-and-ID cross-match in the first seconds of the interaction.
Fraud Watchlist Matching
Incoming voiceprints and face captures are checked against your organisation's fraud watchlist in real time, flagging known bad actors before an agent engages.
Sovereign Template Storage
Biometric templates are stored within your chosen deployment boundary — on-premise or private cloud — and are never sent to a third party for matching.
Full Authentication Audit Trail
Every match attempt, score, and outcome is logged with a timestamp for compliance review, dispute resolution, and security audits.
A Fully Multi-Tenant Application
Biometrics & Auth runs on Wemacx's secure multi-tenant platform. Each client organisation's enrolled voiceprints, face templates, and watchlists live in a logically isolated tenant — never visible to, or matchable against, another client.